Return & Refund policy
If you’re not utterly obsessed with your recent purchase, just send it back to us! Subcrew Online Shop will refund all non-sale items within 5 days from the date you got your package for all Hong Kong / China purchases; and within 14 days for international purchases.
- RETURN PROCEDURE
1, It's a MUST to send us an email to onlineshop@subcrewreact.com with the order number and your name to request a return.
2, Send your item to the following address:
5/f, Hip Wo Industrial Building, 1141-1143 Canton Road, Mong Kok, Kowloon, Hong Kong
3, Please remember to ask you post office/ carrier for a proof of posting certificate and keep if safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.
- REFUND PROCESSING
Once your return is received and inspected, we will send you an email to inform you that we have received your returned package, and notify you of the approval or rejection of your refund. If you are approved, then your refund will automatically be issued as same form as the original payment, within 14 working days. Please note that your banking institution may require additional days to process that processing time can vary greatly and unfortunately we are unable to influence this.
- All returned items must be unworn and unwashed merchandise. Items that do not meet these criteria will not be processed.
- Original shipping charges are non-refundable, except faulty items.
- FAULTY ITEMS
Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that damage as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair or exchange faulty items. Please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a FULL refund if the item can’t be replaced or repaired, which includes the original shipping cost and the return shipping cost.
In rare circumstance that your item has a defect, please return to us at the following address for full refund:
5/f, Hip Wo Industrial Building, 1141-1143 Canton Road, Mong Kok, Kowloon, Hong Kong
-SALE ITEMS
All sale items are non-refundable.
-NON-REFUNDABLE ITEMS
Shoes (exchange for sizes is allowed), accessories and bags, these all can't be refunded.
- EXCHANGES
At this stage , we are unable to offer exchanges. If you want to replace your items for a different size or colour, you will need to place a new order.